Visiting rules
DEAR VISITORS!
Please be aware during your visit:
- Do not ride bikes, skates or scooters and do not bring them into the zoo!
Respect other visitors and the welfare of the animals at the zoo! - Do not feed the animals.
All animals receive specially prepared and balanced diets. Additional foods could cause them distress or make them ill. - Do not bring dogs and other pets into the zoo.
They can scare (as well as infect) the zoo animals. - Do not cross the barriers.
The barriers are there for a reason. For your safety and the welfare of the animals at the Zoo, please, never climb on, over or under them. - Do not enter the zoo with cotton candy.
Finish eating your cotton candy before entering the zoo.
It is sticky and can stain other people’s clothes and zoo’s exhibitions. - Do not disturb or try to touch the animals.
They might mistake your touch for a threat. - Do not pick the plants.
Appreciate the beauty of the plants by looking at them.
Please, do not pick flowers or walk into the beds. - Do not make noise or tap on the glass.
The quieter you are, the more you will see and hear.
Taping on the glass and yelling will not help attract the animal’s attention. - Do not use drones or similar electronic devices in or over the zoo.
- Do not smoke, including electronic cigarettes, except in specially indicated places!
- Visitors under the influence of alcohol, narcotic, toxic and psychotropic substances will not be allowed to enter the zoo.
There is photo and video fixation in the territory of Riga ZOO. The materials obtained can be used for the purpose of publicity and stating violations.
Employees of the zoo have a right to evict from Riga ZOO without refunding the money paid for the ticket any visitors, who violate the Internal Rules of Riga ZOO, disturb public order, are evidently intoxicated by alcohol or otherwise endanger other visitors, employees and/or animals of Riga ZOO.
INTERNAL RULES OF SIA “RĪGAS NACIONĀLAIS ZOOLOĢISKAIS DĀRZS”
I. General provisions
1. The Internal Rules of SIA “Rīgas Nacionālais zooloģiskais dārzs” (hereinafter referred to as Riga ZOO), hereinafter referred to as the Internal Rules, provide for the rights and duties of visitors and Riga ZOO, as well as provide visitors with valuable information about a safe visit to Riga ZOO.
2. The purpose of the Internal Rules is to ensure successful operation and order at Riga ZOO.
3. Compliance with the Internal Rules is mandatory for all visitors and guests of Riga ZOO regardless of their reason for visiting the territory (purchasing tickets, attending an event, work visit, lease rights, etc.).
4. When purchasing admission tickets, visitors agree to observe the Internal Regulations of Riga ZOO.
5. Visitors of Riga ZOO shall keep their admission ticket until the end of their visit and shall show it to an employee of the Internal Security Service of Riga ZOO upon request.
6. Weather shall not be the reason for refunding money for a ticket purchased.
7. Visitors shall follow instructions of employees of Riga ZOO.
8. While in the territory of Riga ZOO, visitors shall behave according to the norms of morale and ethics acceptable in society and be tidy.
9. There is photo and video fixation in the territory of Riga ZOO. The materials obtained can be used for the purpose of publicity and stating violations.
10. In the territory of Riga ZOO, visitors can throw garbage only in trash bins specifically intended for that.
11. During their visit to Riga ZOO, visitors of Riga ZOO are responsible for their personal belongings.
12. Any property found in the territory of Riga ZOO shall be delivered to the booking office.
13. Any property lost and found in the territory of Riga ZOO is stored for two months, after this period it is given away for charity or destroyed.
14. Information about reporting options (phone number) in case of emergency or if a violation is stated is placed all over the territory of Riga ZOO.
II. Safety of visitors of Riga ZOO
15. In extreme situations (fire, storm, flood and other cases), visitors of Riga ZOO shall follow orders of employees of Riga ZOO without objections, and follow the evacuation plan if necessary.
16. Visitors of Riga ZOO shall take care of their own safety and shall be responsible for their own safety and safety of their children, as well as invited guests, including children, shall not endanger and shall not treat violently other visitors and employees of Riga ZOO.
17. Parents shall look after and shall be responsible for their children being close to them or their trusted person while visiting Riga ZOO.
18. If a visitor of Riga ZOO or their child is injured while violating the internal rules, the visitor shall be responsible for any harm to health.
19. In the territory of Riga ZOO visitors are prohibited:
19.1. to enter and move using a bicycle, scooter, skateboard, roller skates, balance bike and other vehicles;
19.2. to enter with animals;
19.3. to enter with balloons, drones and other flying objects or devices;
19.4. to enter with candyfloss;
19.5. to feed, touch and disturb animals at Riga ZOO;
19.6. to make noise in the territory of Riga ZOO;
19.7. to get over barriers, as well as sit on barriers and fences;
19.8. to damage greenery, tools and buildings of Riga ZOO, as well as to take out and move tools;
19.9. to be in the territory of Riga ZOO after working hours;
19.10. to disturb employees of Riga ZOO without any reason while they perform their direct job duties, or to distract them;
19.11. to use devices with naked or covered flame, including, grills, except when coordinated with the Sales and Customer Management Department of Riga ZOO;
19.12. to enter and be under the influence of alcohol, narcotic, toxic and psychotropic substances;
19.13. to consume alcohol, narcotic, toxic and psychotropic substances;
19.14. to store and use pepper sprays, gas guns, firearms, bladed weapons;
19.15. to smoke, including electronic cigarettes, except in specially indicated places;
19.16. to bring flammable, explosive substances and objects.
III. Rights of employees of Riga ZOO
20. To give instructions and reprimands to visitors of Riga ZOO regarding their behaviour and/or actions that are contrary to the Internal Rules of Riga ZOO.
21. To evict from Riga ZOO without refunding the money paid for the ticket any visitors, who violate the Internal Rules of Riga ZOO, disturb public order, are evidently intoxicated by alcohol or otherwise endanger other visitors, employees and/or animals of Riga ZOO.
22. In case of a violation of the Internal Rules of Riga ZOO, a report on a violation of the Internal Rules of Riga ZOO shall be drawn up, in which the violation is fixed.
23. Not to sell a ticket, not to admit to an event and deny access to Riga ZOO to a person:
23.1. if he/she is evidently intoxicated by alcohol or intoxicating substances, disturbs public order;
23.2. who does not observe personal hygiene or general epidemiological safety rules;
23.3. if the person violates the Internal Rules of Riga ZOO, as well as in the cases if the person is caught in fraud.
IV. Duties of visitors of Riga ZOO
24. When purchasing tickets with a discount in ticket machines and being unable to present a document granting the right to purchase tickets with a discount, the visitor of Riga ZOO shall pay extra and shall purchase an extra ticket to cover the difference.
25. When purchasing a ticket with a discount, the visitor shall present to the cashier of Riga ZOO or to the customer adviser a document certifying that the visitor is entitled to use the discount. No discount is granted for the ticket if no document confirming the discount is presented.
V. Final provision
26. The Rules shall enter into force when approved.
27. All the information affecting personal data and required to purchase an e-ticket will be processed in accordance with the Personal Data Protection Law and will be used only and solely for purchasing e-tickets. Riga ZOO does not have access to and does not see payment card data used in e-ticket purchase transactions. The customer is diverted to a safe purchase environment for the transaction.
28. Current prices of admission tickets of Riga ZOO and the discount policy are published on www.rigazoo.lv, and the information is available at booking offices of Riga ZOO.
Action in emergency situations, including in cases when medical attention is needed:
29. When seeing a violation or stating an emergency, or when assistance is necessary, report it immediately to employees of the Internal Security Service of Riga ZOO in person or by calling: +371 29 44 3993.
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